Practice makes permanent
AI-driven roleplay scenarios that coach new hires to call-readiness and drive verified adoption of every process change, product launch, and regulatory update, across your entire agent team, on demand, without a facilitator in the room.
Training that ends at the slide deck isn't training at all
New hires arrive on the floor having absorbed product knowledge in a classroom, but with no real-world practice behind them. Their first calls with real customers become unstructured learning experiences, for the agent and, unfortunately, for the customer too. Errors compound, habits form, and by the time QA flags the patterns, they're already entrenched.
The problem compounds when processes change. A new product launches. A regulation is updated. A compliance script is revised. The standard response is a bulk email, a PDF, and a completed eLearning module that agents click through in four minutes without internalising anything. Weeks later, the old behaviour is still happening, because reading about a change and practising it are entirely different cognitive experiences.
Facilitator-led roleplay works, but it doesn't scale. It reaches a fraction of the team, at irregular intervals, with inconsistent feedback depending on who's running the session. Contact centres need a coaching model that matches the scale and pace of how they actually operate.
Build the scenario. Run the session. Verify the outcome
Imagine the conversation you want your people to be having
TrainingCallD has real time access to your most recent training guides, product and policy documents, external regulatory controls and your internal standard operating procedures. All of this becomes background knowledge for structured roleplay conversations with your new hires or experienced agents. Pre-built scenario libraries cover onboarding fundamentals, objection handling, complaint resolution, and regulatory scripts.
Your agents engage in roleplay, no facilitator needed, no QA time allocated
Your new hire or experienced agent speak directly with a TrainingCallD "customer" powered by CallD.AI. TrainingCallD plays a realistic, dynamically responsive customer, adapting its reactions based on how the agent handles the conversation in real time. Scenarios run during natural downtime, between live calls, or as scheduled assignments. Agents can repeat scenarios as many times as they need without consuming supervisor, trainer or QA time.
Score, coach in realtime, and verify competency before agents go live
Every session is scored automatically against your configurable competency criteria, correct process application, script adherence, tone, empathy, and resolution quality - your brand voice. Agents receive immediate, in call specific feedback tied to exact moments in the conversation, not vague post-session generalities. Managers see a verified-ready dashboard: who has completed training, who has passed the competency threshold, and who needs more practice before handling real customers.
Don't just listen to a recording Experience the difference
Experience CallD.AI live in action. Click the Talk to Emily button to be connected to the CallD.AI demo agent. Ask her about TrainingCallD. Or ask anything about our platform and hear a natural, intelligent response.
- ✓ Real-time voice conversation
- ✓ Human response latency
- ✓ No scripted responses
Emily is just a demonstration; she's not yet trained or tuned specifically for your organisation or use case.
To understand how CallD.AI can configure her to improve outcomes for your enterprise, your agents and your customers, book a walkthrough with CallD.AI
Coaching that keeps pace with your contact centre
Faster to competency. Verified at scale
800 agents. New regulatory controls. Five days to verified compliance
A national financial services provider faced sweeping changes to responsible lending regulations that fundamentally altered how agents were required to conduct hardship conversations and affordability assessments. Every frontline agent needed to demonstrate competency under the new framework before the enforcement date. The old approach (a briefing session plus a mandatory eLearning module) had taken three weeks for the last regulatory change and still left supervisors uncertain about actual agent readiness.
With TrainingCallD, the compliance team built scenario packs directly from the new regulatory guidance in under two hours. Agents completed roleplay sessions during downtime over five days, practising the exact conversations they would need to handle under the updated rules. By day five, the verified-ready dashboard showed 97% of agents had passed the competency threshold, and the compliance team had an auditable record to present to the regulator before the enforcement date.
"We used to cross our fingers and hope agents had actually absorbed the training. Now we have a verified record of every agent demonstrating the new process before a single live call was taken. That's a fundamentally different level of confidence."
Head of Learning & Development, National Financial Services Provider
Fits into the systems your team already uses
TrainingCallD connects to your LMS, CCaaS platform, and WFM system. Completion data flows into performance management. Scheduling integrations ensure coaching happens in the gaps, not at the cost of service levels.
Ready to coach every agent at once?
See how TrainingCallD can take your new hires from classroom to call-ready, and give you verified adoption of every change, every time. No commitment required.