Every passenger Every disruption
Conversational AI agents that handle booking changes, flight disruption management, loyalty programme queries, and passenger support, all integrated with real-time flight data and GDS systems.
Disruptions create customer service chaos
A single cancelled flight can generate thousands of simultaneous calls: passengers needing rebooking, hotel accommodation, compensation information, and connection assistance. Traditional contact centres simply can't scale fast enough. Wait times balloon to hours, social media fills with frustrated travellers, and brand reputation takes a hit that no marketing budget can repair.
Even during normal operations, airlines handle millions of routine calls (booking modifications, baggage enquiries, loyalty point redemptions, seat selections) that consume expensive agent time. Meanwhile, passenger expectations have shifted: they want instant, personalised service in their language, at any hour, through any channel.
The travel industry needs automation that can handle the calm and the storm, scaling seamlessly from routine service to full disruption management in seconds.
Don't just listen to a recording Experience the difference
Experience CallD.AI live in action. Click the talk to Charlotte button to be connected to the BoardingCallD demo agent. Have the same conversation with her as your clients have with the agents in your contact centre, ask her to role play with you as if she were one of your agents or ask anything about our platform and hear a natural, intelligent response.
- ✓ Real-time voice conversation
- ✓ Human response latency
- ✓ Powered by our multi-agent architecture
Try any of these with Charlotte
12 ready-to-run scenarios across disruption, service, loyalty, and revenue.
Tell her which airline you would like her to work for or she will default her own Pacific Air.
Flight Cancelled: Rebook
Charlotte rebooks calmly during mass disruption, handling thousands of passengers simultaneously via SurgeGuard.
Delay: What Are My Rights?
EU261, Australian Consumer Law, or US DOT rules with jurisdiction-aware compensation guidance.
Missed Connection
Stranded at a transit airport with rebooking, accommodation, and onward connection protection.
Proactive Outbound
Charlotte calls about a schedule change before the passenger knows, demonstrating outbound capability.
Booking Change
Date, seat, or upgrade with fare class rules, fees, and availability check.
Check-in Help
Online check-in issues, seat selection, and travel document questions.
Special Assistance
Wheelchair, medical equipment, unaccompanied minors, and travelling with infants.
Baggage Claim
Delayed, lost, or damaged bag with tracing, essentials allowance, and claim process under the Montreal Convention.
Loyalty Query
Pacific Points: status tiers, benefits, upgrades, status match requests, and points redemption.
Complaint & Recovery
Service failure, poor comms, or a downgrade, with compensation offers as a retention tool.
Ancillary Upsell
Lounge access, insurance, extra legroom. One natural offer per call, never pushy.
Group Booking
Large party enquiry with seamless handoff to the specialist groups desk with full context.
Charlotte is just a demonstration; she's not yet trained or tuned specifically for your organisation or use case.
To understand how CallD.AI can configure her to improve outcomes for your enterprise, your agents and your customers, book a walkthrough with CallD.AI
Four Steps to Seamless Passenger Operations
Absorb the Surge & Authenticate
When disruptions drive a spike in inbound calls, BoardingCallD scales to meet the volume challenge. Each passenger is verified against your PSS and their booking, disruption status, and available options are retrieved immediately. Simple cases are resolved by your BoardingCallD agent. Complex cases are routed to human agents with context attached.
Assess Complexity, Solve the Simple
BoardingCallD evaluates each disrupted booking; onward travel viability, connecting flights, multi-leg itineraries, expected delay, accessibility requirements, and group size. Where a straightforward resolution exists within your system constraints and regulatory rules, it is delivered to the passenger. Where human judgement is needed, your BoardingCallD agent team has already absorbed the volume, freeing your agents to focus on the passengers who need them, with full context already in hand.
Manage Loyalty & Ancillary Services
Point balances, tier status, redemption bookings, and upgrade availability are resolved through direct integration with your loyalty platform. BoardingCallD also handles ancillary services; seat upgrades, excess baggage, lounge access, and travel insurance based on your system based rules, passenger profile and booking class.
Compensate, Escalate & Document
EU261, Australian Consumer Law, and US DOT compensation rules are embedded through constitutional learning. BoardingCallD calculates entitlements, offers remedies, and processes credits or payments. When passengers need specialist support (compensation disputes, special assistance, unaccompanied minors, medical situations) the AI transfers to human agents with full conversation history and actions taken. Every interaction produces a complete audit trail: recordings, transcripts, and system updates posted to your CRM in near real time.
Built for aviation. Engineered for disruption
Numbers that transform passenger operations
Storm season: 12,000 passengers rebooked in 4 hours
"When a major storm grounded 30 flights in a single afternoon, BoardingCallD handled 12,000 passenger calls in under four hours finding solves for most and escalating only the small % that needed. Our contact centre would have taken three days. NPS scores during the disruption actually went up because passengers felt heard and valued."
VP Customer Experience, National Carrier
Works with your aviation systems
BoardingCallD connects to your GDS, PSS, loyalty platform, and operations systems.
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Ready for BoardingCallD to clear the runway so your agents can do their best work?
See how BoardingCallD can turn disruption chaos into seamless passenger care, and routine calls into revenue opportunities.
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