Your citizens don't stop Neither should you
By providing a 24/7 conversational voice interface, we help residents effortlessly navigate complex departments and information to get the high-quality service you want to provide.
Local Council contact centres weren't built for this
Local councils are caught in an impossible bind. Residents now expect the same instant, always-available service they receive from banks and telcos, yet councils operate on fixed budgets, constrained headcount, and ageing infrastructure. The result: overwhelmed contact centres, frustrated ratepayers, and staff spending the majority of their time on repetitive, low-complexity enquiries that could and should be automated.
Rates enquiries, waste collection calendars, parking infringement status, planning application updates, community facility bookings. These calls flood council switchboards daily, consuming the time and energy of skilled officers who should be focused on complex cases and meaningful community engagement.
Don't just listen to a recording Experience the difference
Experience CallD.AI live in action. Click the Talk to Max button to be connected to the CiviCallD demo agent. Have the same conversation with her as your clients have with the agents in your contact centre collection dates, permits or council services. Tell her which council you are with and she'll do her best, ask her to role play with you as if she were one of your agents, or ask anything about our platform and hear a natural, intelligent response.
- ✓ Real-time voice conversation
- ✓ Human response latency
- ✓ Powered by our multi-agent architecture
Try any of these with Max
8 ready-to-run scenarios across resident services, infrastructure, planning, and community engagement.
Tell Max which council you would like her to work for or he will default to her own.
Bin Day Enquiry
Resident calls about collection schedule, missed bin, or new bin rollout. Max searches the specific council's waste schedule.
Rates Enquiry
Rate notice explanation, due dates, payment options, hardship arrangements, objection process.
Pothole / Infrastructure Report
Resident reports a pothole, broken streetlight, or damaged footpath. Max captures location, details, and logs the request.
Planning Permit Query
Resident asks about permit requirements for fencing, extensions, and development. Shows escalation to planning team for complex matters.
Pet Registration
New pet registration, tag replacement, or desexing discount enquiry. Data collection one field at a time.
Noise / Neighbour Complaint
Sensitive scenario. Max handles the complaint empathetically, explains council's process and powers, manages expectations.
After-Hours Call
Demonstrates 24/7 coverage: resident calls outside business hours, Max handles it without 'call back tomorrow.'
Community Engagement
Outbound call informing residents about a new service, green bin rollout, road works schedule, or community consultation.
Max is just a demonstration; he's not yet trained or tuned specifically for your organisation or use case.
To understand how CallD.AI can configure him to improve outcomes for your enterprise, your agents and your customers, book a walkthrough with CallD.AI
Four steps to accessible, scalable civic services
Connect, Identify, Triage
Your residents no longer need to wade through a complex IVR menu or know which department handles their issue. CiviCallD identifies the caller's needs through natural conversation; determines the relevant agency, department, or service; and authenticates identity where required. For common enquiries, waste disposal, permit status, benefit eligibility, payment deadlines CiviCallD from CallD.AI resolves them immediately with real-time data from connected government systems.
Service navigation & fulfilment
Your CiviCallD agent handles the full breadth of council enquiry types: rates balances and payment arrangements, bin collection schedules, parking infringement status, planning application updates, community facility bookings, and general service requests. For each interaction, the agent operates within your council's defined policy boundaries, delivers accurate information, and where permitted, completes transactions end-to-end.
Overcome Peaks and Surges
Changes in process or policy as simple as the move to FOGO drive peaks or surges in the volume of calls that can be resolved simply. Calls that need uniform responses, compliant with policy, explaining the what and the why. These peaks come and go and your CiviCallD agent population expands and contracts as needed. Connected to your systems and knowledge bases, CiviCallD always has the most up to date information.
Reporting, accountability & escalation
Every interaction is documented with full audit trails for transparency and compliance. Issues requiring human judgement, appeals, complex casework, sensitive matters are escalated to human agents with complete context. Aggregated data reveals service gaps, peak demand patterns, and citizen sentiment, giving you the intelligence to improve continuously.
Built for government. Engineered for accessibility
Numbers that transform public service delivery
From backlogged bins to better bedside manner
"When we announced the new FOGO bin cycles, our lines were instantly jammed. CiviCallD handled 10,800 resident enquiries in the first 48 hours, explaining what goes in which bin and confirming new collection dates. What could have been a PR nightmare turned into a smooth transition because our community got accurate, instant answers without sitting on hold."
Manager, Customer & Communications, Local City Council
Works with your government platforms
CiviCallD connects to your CRM, case management, identity, and records systems.
Close the gap between your services and your residents
CiviCallD transforms how your community discovers and understands local support. Lowers cost while improving access.
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