Recover more Compliantly
Conversational AI agents that handle debt collection conversations with empathy, precision, and full regulatory compliance, across every jurisdiction, every time.
Collections is broken, and getting harder
Debt collection teams face a paradox: they need to reach more customers, more often, across more channels, yet regulations are tightening, compliance costs are rising, and experienced agents are increasingly difficult to retain.
Traditional diallers and scripted IVR systems can't adapt to individual debtor circumstances. They escalate when they should de-escalate. They miss vulnerability indicators. They violate contact frequency rules. Every misstep is a regulatory risk and a missed opportunity to recover.
The industry needs a fundamentally different approach, one that combines the scale of automation with the nuance of a skilled human negotiator.
Don't just listen to a recording Experience the difference
Experience CallD.AI live in action. Click the talk to Shirley button to be connected to the CollectCallD demo agent. Have the same conversation with her as your clients have with the agents in your contact centre, ask her to role play with you as if she were one of your agents or ask anything about our platform and hear a natural, intelligent response.
- ✓ Real-time voice conversation
- ✓ Human response latency
- ✓ No scripted responses
Try any of these with Shirley
6 ready-to-run scenarios across first contact, hardship, disputes, and escalation.
Tell her which organisation you would like her to collect for or she will default to her own.
First Contact
Standard outbound call with a cooperative debtor, 60 days overdue. IDV, drip-disclosure, and payment plan negotiation.
Financial Hardship
Debtor on government support with dependents. Emotional. Shows hardship assessment and National Debt Helpline referral.
Disputed Debt
Debtor claims they already paid. Starts confused, gets annoyed. Shows dispute handling without pressure.
Third Party + Hostile
Two-phase demo. Phase 1: partner answers, and Shirley never reveals debt. Phase 2: debtor is furious, swears, threatens complaint. De-escalation showcase.
Outbound Connect & IDV
The efficiency pitch: Shirley handles dialling, connecting, third-party navigation, and 3-step IDV before transferring to human agents.
Segment Demo
Prospect picks a collection segment (early, mid, hardship, dispute) and sees how Shirley adapts approach by segment.
Shirley is just a demonstration; she's not yet trained or tuned specifically for your organisation or use case.
To understand how CallD.AI can configure her to improve outcomes for your enterprise, your agents and your customers, book a walkthrough with CallD.AI
Four steps to compliant, intelligent recovery
Verify Identity & Screen for Compliance
Your CallD.AI agents confirm caller identity through dynamic, multi-factor verification, then automatically screen every account against compliance rules before a single word about debt is spoken. Bankruptcies, deceased estates, vulnerable customers, and DNC flags route instantly to human specialists.
Explain Debt & Negotiate Resolution
Specialised agents explain the debt in context tailored to each account's treatment status, then negotiate toward resolution (payment-in-full, settlements, instalment plans, or counter-offers), always within your system-derived authority limits. When proposals exceed those boundaries, human specialists receive a seamless handover with full context.
Process Payments & Establish Arrangements
Card payments are captured in PCI DSS Level 1 compliant isolation where recording is ceased and data exists only in memory, never touching disk, logs, or AI models. Arrangements are confirmed with clear schedules, consequence disclosures, and automated reminders, ready for your systems (and CallD.AI agents) to manage ongoing.
Close, Document or Escalate
Every interaction generates a complete audit trail: call recordings stored in our platform or yours, verbatim transcripts, summarised file notes posted, fields updated in your systems in near real time. Complex cases transfer to human agents with full conversational context so customers never repeat themselves.
Built for collections. Engineered for compliance
Numbers that matter to your bottom line
Our best people finally do their best work
"CollectCallD handles the volume and the routine, our team now spends their time on hardship cases, disputes, and complex negotiations where human judgment actually matters."
Head of Collections, Australian Financial Services Provider
Works with your existing stack
CollectCallD connects directly to your collection management system, payment gateway, CRM, and telephony infrastructure.
Ready to transform your collections operation?
See how CollectCallD can increase recovery rates while eliminating compliance risk. Start with a pilot on a single portfolio segment.
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