Support millions Retain them all
Conversational AI agents that resolve technical support, billing enquiries, plan changes, and fault reporting at telco scale. Reduce churn, slash cost-to-serve, and turn every support call into a retention opportunity.
Telco support costs are unsustainable
Telecommunications providers handle some of the highest call volumes of any industry, with millions of customers calling about dropped connections, billing disputes, plan confusion, outage updates, and device troubleshooting. Each call costs $7–15 to handle through a human agent, and customer satisfaction consistently ranks among the lowest of any sector.
The churn problem compounds everything. When a customer calls to cancel, you have seconds to diagnose the issue, make a compelling retention offer, and process the outcome. Traditional IVR trees and scripted agents can't handle the nuance. They frustrate customers, miss retention opportunities, and push people toward competitors offering smoother digital experiences.
Telcos need intelligent voice automation that can handle technical troubleshooting, billing complexity, regulatory compliance (TCP Code, CDR obligations), and retention, all in a single conversation at massive scale.
Don't just listen to a recording Experience the difference
Experience CallD.AI live in action. Click the Talk to Elizabeth button to be connected to the ConnectCallD demo agent. Have the same conversation with her as your clients have with the agents in your contact centre . A connection issue, the fact that your streaming services aren't working or your son's game is laggy, ask her to role play with you as if she were one of your agents, or ask anything about our platform and hear a natural, intelligent response.
- ✓ Real-time voice conversation
- ✓ Human response latency
- ✓ No scripted responses
Try any of these with Liz
12 ready-to-run scenarios across broadband, mobile, billing, and retention.
Tell her which ISP or telco you would like her to work for or she will default to her own.
Internet Down
You don't need to tell her the internet is down, tell her the symptoms and she'll do the rest
Slow Speeds
WiFi vs wired, distance, connection tech, mesh recommendation.
Outage Management
Surge use case with consistent messaging at scale during mass outages.
New Connection
Availability, technology, provisioning timeline for new broadband connections.
Billing Query
Unexpected charges, bill explanation, and payment arrangements.
Plan Change
Upgrade, downgrade, pro-rata calculations, and contract implications.
Hardship
TCP Code compliance, payment plans, and no-disconnection protections.
Cancellation
Retention offers, exit fees, and save offers, handling churn with empathy.
SIM / Porting
Activation, number port, timing, and troubleshooting.
Roaming
Travel packs, bill shock prevention, and data usage management.
Bundles
Broadband + mobile bundling, discount implications, and plan comparison.
Bill Shock
Roaming charges, excess data, and missed discount investigation and resolution.
Elizabeth is just a demonstration; she's not yet trained or tuned specifically for your organisation or use case.
To understand how CallD.AI can configure her to improve outcomes for your enterprise, your agents and your customers, book a walkthrough with CallD.AI
Four steps to scalable, intelligent telco support
Intelligent fault diagnosis
ConnectCallD identifies the caller's account, checks real-time network status and service health, and runs automated diagnostics before the customer finishes explaining. For known outages, it proactively provides ETR and updates. For individual issues, it walks through targeted troubleshooting with modem resets, line tests, and configuration checks.
Billing & account management
Bill explanation, payment arrangements, plan comparisons, and account changes are handled conversationally. The AI accesses billing systems in real time, explains charges in plain language, processes payments, and can switch plans, all with full TCP Code compliance and clear disclosure.
Proactive retention
When churn signals are detected (cancellation requests, competitor mentions, repeated complaints), ConnectCallD triggers retention workflows. It analyses the customer's usage patterns, tenure, and value, then presents tailored retention offers within your pre-approved business rules, processing acceptance in real time.
Escalation & field dispatch
Issues that can't be resolved remotely (line faults, hardware failures, complex provisioning) are escalated to Tier 2 or dispatched to field technicians with complete diagnostic history. No customer repeats themselves. No technician arrives without context.
Built for telco. Engineered for scale
Numbers that transform telco economics
From highest churn to highest retention in one quarter
"ConnectCallD transformed our customer service economics. We went from losing 3% of subscribers per month to retaining 40% more at-risk customers. The AI handles 65% of all calls end-to-end, and our NPS jumped 25 points in a single quarter."
Chief Customer Officer, Australian Mobile Network Operator
Works with your telco stack
ConnectCallD connects to your BSS, OSS, network management, and CRM platforms.
Ready to transform your subscriber experience?
See how ConnectCallD can slash support costs, reduce churn, and turn every customer interaction into a retention opportunity.
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