Your facilities never stop Neither does your AI
Conversational AI agents that handle every inbound facilities call, from a chiller alarm in a hospital plant room to a lift failure in a CBD tower, capturing the full context that static ticketing systems were never built to collect.
A maintenance call captures the symptom. It almost never captures the story
An occupant calls to report the air conditioning is not working on Level 7. That is all your facilities team receives. They do not know whether it has been intermittent for a week, whether the same zone failed last quarter, whether the BMS is showing a corresponding fault, whether a mobility-impaired patient depends on that environment, or whether a board meeting is scheduled for that floor in two hours.
The call captured a complaint. It missed the operational context that would have made the response faster, safer, and right first time.
Multiply that across a portfolio of buildings, campuses, or sites, across HVAC, electrical, plumbing, lifts, access control, medical gas, fire systems, and a dozen other asset categories, and the compounding effect on cost, compliance, and occupant experience becomes material. Your best facility managers spend half their working day chasing information they should have had from the moment the call was logged. Technicians arrive under-briefed. Critical issues are indistinguishable from routine ones until someone escalates.
Facilities management needs conversational intelligence that captures the full context of every request the moment it is made, routes and prioritises with genuine situational understanding, and surfaces the asset patterns that reactive ticketing systems have been burying for years.
Don't just listen to a recording Experience the difference
Experience CallD.AI live in action. Click the Talk to Eva button to be connected to the FaciliCallD demo agent. Have the same conversation with her as your clients have with the agents in your contact centre, ask her to role play with you as if she were one of your agents or ask anything about our platform and hear a natural, intelligent response.
- ✓ Real-time voice conversation
- ✓ Human response latency
- ✓ Powered by our multi-agent architecture
Try any of these with Eva
12 demo scenarios across emergency response, facilities management, compliance, and proactive maintenance. Either let Eva know who you'd like her to work for or she will default to her native Keystone Property Services.
Burst Pipe / Flooding
Eva triages safety, guides containment, and dispatches a plumber across multi-site operations.
Complete Power Failure
Scope check, safety assessment (lifts, emergency lighting), cause evaluation, P1 dispatch to electrical contractor.
Gas Leak
Immediate safety instructions, evacuation guidance, 000/999 redirect. Eva knows when not to troubleshoot.
Multi-Site Weather Event
Storm damages dozens of sites simultaneously. Eva triages each call and dispatches in priority order.
HVAC Breakdown
Cooling or heating failure. Thermostat check, zone assessment, product risk for retail. P2 or P3 based on severity.
Refrigeration Failure
Cool room, display fridge, or freezer. Temperature check, product-at-risk assessment, immediate stock protection guidance.
Blocked Drains / Plumbing
Non-emergency plumbing with correctly calibrated urgency. Not everything is a P1.
Security System Failure
CCTV, access control, alarms, intercom. Scope, alternatives, compliance implications for insurance and regulatory.
Fire Safety Fault
Panel alarm vs fault indicator. Evacuation decision, compliance obligations, mandatory P2 minimum for fire systems.
Ticket Status Follow-up
Caller checks on existing ticket. Lookup, status update, escalation if unhappy, new ticket if issue returned.
After-Hours Emergency
24/7 capability. Triage genuine emergencies for immediate dispatch vs log-and-wait for morning.
Preventive Maintenance
PPM scheduling, compliance inspections, tenant planned work. Proactive maintenance, not just reactive.
Eva is just a demonstration; she's not yet trained or tuned specifically for your organisation or use case.
To understand how CallD.AI can configure her to improve outcomes for your enterprise, your agents and your customers, book a walkthrough with CallD.AI
Four steps to intelligence-led facilities operations
Request intake & full context capture
FaciliCallD answers every inbound call, verifies the caller and location, and begins with an open question: what's happening? No press-one menus. No scripted issue categories. The conversation moves naturally, gathering not just what the fault is but when it started, what the occupant has already tried, what impact it is having, and what urgency they feel. A plumbing fault reported as "water coming through the ceiling" becomes a fully classified, contextually rich request before the call ends. Reactive safety detection runs silently throughout, triggering emergency escalation only when the caller's own words indicate genuine danger to life or property.
Domain classification & intelligent routing
FaciliCallD classifies issues across every relevant facility domain (mechanical, electrical, civil, hydraulic, fire, security, vertical transport, and more) and routes silently to the right specialist. The caller never hears a handoff. They receive a response from an agent that understands the specifics of their asset category: the right diagnostic questions for a chiller versus a fire panel versus a commercial kitchen. Smart troubleshooting skips what the caller has already told you. If a hospital engineer says the UPS has been alarming since last night, FaciliCallD does not ask when it started.
Ticket creation, status & multi-issue resolution
When troubleshooting confirms a technician is required, FaciliCallD creates the work order with full call context, assigns priority, and provides a reference number, all in the same conversation. Callers following up on an existing job receive a live status update without joining a queue or navigating a portal. If a site has multiple faults to report, FaciliCallD handles each through a natural confirmation loop, closing only when the caller has nothing more to raise. Every interaction is logged with a complete audit trail, supporting SLA reporting, WHS obligations, and compliance evidence without additional data entry.
Portfolio intelligence & proactive strategy
Every call feeds a unified operational view across your entire asset base. Surface recurring equipment faults before they become failures. Benchmark vendor and contractor response performance by site, region, or asset class. Identify buildings generating disproportionate call volumes and understand the root cause. When HVAC complaints cluster across a floor within a week, FaciliCallD flags a systemic investigation, not twelve isolated tickets. When a specific asset type trends toward failure across multiple sites, your capital planning reflects that signal rather than reacting to it twelve months later.
Built for facilities complexity. Engineered for scale
One platform. Every built environment
Managing facilities for dozens of clients means carrying dozens of different SOPs, SLA structures, contractor panels, compliance frameworks, and brand voices, simultaneously, without any of them bleeding into each other.
A hospital client operates under infection control protocols, essential services obligations, and after-hours escalation paths that have nothing in common with a retail chain's refrigeration SLA or a commercial landlord's response standard. Both the dispatch rules and regulatory language differs. The definition of "urgent" differs entirely.
The moment a caller is identified as belonging to a specific client, FaciliCallD dynamically assembles the right set of agent components. Drawing the correct SOPs, brand voice, compliance rules, escalation logic for that client and that client alone. A hospital facilities engineer and a retail store manager calling simultaneously reach a purpose-built service that was designed exclusively for their organisation.
Compliance is structural rather than supervisory. Regulatory, SOP or brand drift does not creep in.
For you the value compounds at the portfolio level. Onboarding a new client means configuring agent components not hiring or retraining staff, rewriting scripts, or building helpdesk queues.
Numbers that transform facility operations
Works with your facility management platforms
FaciliCallD connects to your CMMS, BMS, and property management systems.
Context that changed the response
"We had the calls. We had the tickets. What we didn't have was any of the context that would have told us which ones actually mattered, and why."
Head of Facilities Operations, National Property Group
Give Your Team Their Best Day Back
Your experts are wasted on basic diagnostics. FaciliCallD acts as your digital front line, identifying, troubleshooting and prioritising tenant requests. Reclaim your human resources for the complex challenges that require a human touch.
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