CallD.AI Listen
Speech recognition purpose-built for enterprise conversations with 99.5%+ accuracy. Even across diverse accents, noisy environments, and degraded phone lines. Purpose-built to understand the specialist vocabulary of regulated industries including financial services, healthcare, and HR, across 30+ languages with dialect and cultural adaptation.
A single Speech to Text engine for the whole conversation just won't cut it
Perfect understanding requires matching the right listening capability to what's being said. Verifying customer details demands different accuracy than casual conversation. A misheard medication name or account number isn't just annoying, it's a compliance risk.
From Audio to Understanding
Streaming Recognition
Speech is transcribed in real time as the caller speaks, not after they finish, processing audio as a continuous stream. Interim results feed into the orchestration pipeline immediately, enabling faster response preparation so your AI agents can respond within the natural cadence of human conversation.
Accent & Dialect Intelligence
99.5%+ transcription accuracy across diverse accents, dialects, and speaking speed. Purpose-tuned for the way your customers actually sound, not just how textbooks say they should.
Entity Extraction
Structured data is extracted alongside transcription. Names, dates, amounts, reference numbers, addresses. Formatted and validated against expected patterns in real time.
Industry-Tuned Recognition
Custom models fine-tuned for the specific vocabulary of financial services, debt collection, healthcare, and HR so "BPAY," "how much leave do I have left,", "instalment arrangement," and "hardship variation" are recognised first time, every time.
Noise Filtering & Confidence Scoring
Advanced background noise filtering preprocesses every audio stream before transcription, while confidence scoring on each segment ensures your CallD.AI agent only acts on what it's certain it heard and asks for clarification when it isn't.
30+ Languages, One Platform
Multilingual support across more than 30 languages with dialect handling, enabling a single deployment to serve diverse customer populations without separate systems or language-specific infrastructure.
Built for enterprise telephony
Accent Coverage
Trained on Australian, British, American, South Asian, East Asian, and Pacific Islander English accents. Plus 30+ additional languages with native-speaker accuracy.
Noise Robustness
Handles background noise, crosstalk, speaker overlap, and poor-quality phone lines. Tested against real-world telephony conditions, not clean studio recordings.
Speaker Diarisation
Automatically distinguishes between speakers in a conversation. Knows who said what, which is essential for compliance logging and agent-caller attribution.
Sensitive Data Handling
PII is detected and redacted in real time. Credit card numbers, Medicare numbers, and other sensitive data are masked in transcripts and logs automatically.
Barge-In Detection
Detects when a caller interrupts the AI's speech. Immediately stops playback and begins processing the interruption, creating natural, responsive conversations.
Confidence Scoring
Every transcribed word includes a confidence score. Low-confidence segments trigger clarification questions or human review, preventing downstream errors.
Hear the difference
Book a demo and test CallD.AI Listen with your own audio samples, accents, and domain vocabulary.