Connected to Everything
Every enterprise system your agents need, from CRM and ticketing to calendar and knowledge base, connected through one open protocol. Configured once, available everywhere, rebuilt never.
Every integration is a custom project
Today's voice agents need your CRM, your ticketing system, your calendar, and your knowledge base, all wired up individually. Every new tool means new code, new testing, and new maintenance. The integration backlog grows faster than the team can ship.
One protocol, every system
Universal Discovery
The Model Context Protocol lets every AI agent discover available services automatically. When a new tool comes online (a CRM endpoint, a scheduling API, a knowledge base), agents see it immediately without reconfiguration.
Secure Authentication
MCP handles authentication and authorisation across every connected system through a single trust layer. Credentials are managed centrally, rotated automatically, and scoped to the minimum permissions each agent needs.
Mid-Conversation Calls
Agents invoke tools and retrieve context in real time while the caller is still on the line. Look up an account, create a ticket, check appointment availability, or pull policy details without putting anyone on hold.
Zero-Rebuild Extensibility
New tools become available to every agent the moment they're registered. No redeployment, no agent rebuilds, no downtime. Your integration surface grows without your engineering backlog growing with it.
Sovereign by Default
Your systems stay in your infrastructure. MCP connects to services wherever they run, whether on-premise, private cloud, or hybrid, without routing data through third parties. Your data sovereignty is preserved at every integration point.
What MCP integration enables
CRM Integration
Agents pull customer history, update records, and log interactions in real time. Salesforce, HubSpot, Dynamics, or your custom CRM. One protocol handles them all.
Ticketing & Workflow
Create, update, and resolve tickets mid-conversation. Route issues to the right team, set priorities, and attach call context, all without the caller repeating themselves.
Calendar & Scheduling
Check availability and book appointments while the caller is still on the line. Handles timezone logic, resource conflicts, and confirmation notifications automatically.
Knowledge Retrieval
Query internal knowledge bases, policy documents, and FAQs in context. Agents find the right answer from your approved sources, not from general internet training data.
Payment & Billing
Securely process payments, check balances, and manage billing enquiries through connected payment gateways, with full PCI compliance maintained at every step.
Custom Connectors
Any system that exposes an API can become an MCP-compatible tool. Proprietary databases, legacy systems, or industry-specific platforms. If it has an endpoint, agents can use it.
See MCP integration in action
Book a technical deep-dive and we'll show you how one protocol connects your AI agents to every system in your stack, without custom integration work.