Let PeakAssist help you optimise your contact centre operation
Support your agents to delight your customers
Support your agents
Additional support during peak periods, ensuring your contact centre operates smoothly even during high-demand times.
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One of the team
Our AI agents seamlessly integrate with your existing workforce, providing the extra help you need without the overhead.
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On demand
Your contact centre is always prepared for peak times. By supplementing your workforce with AI agents during high-demand periods, you can reduce wait times and maintain service levels
Optimised Cost
By scaling AI agents up and down based on demand, contact centers can optimise labour costs, only paying for additional support when it's needed
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Dynamically adjust your workforce in real-time, ensuring optimal staffing levels during peak times and unexpected absences or demand.
Manage queue depth, call wait and ultimately customer satisfaction
