Privacy Policy

Introduction
At CallD.ai, we are committed to protecting your privacy and ensuring the security of both individual and organizational data. This Privacy Policy details the measures we take to safeguard your data, how we use it, and your rights. By using CallD.ai services, you agree to the collection and use of information in accordance with this policy.

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Data Collection
We collect and process data to provide and improve our services. The types of data we may collect include:

• Personal Information: Name, email address, phone number, and contact details.

• Usage Data: Information about how you interact with our services.

• Technical Data: IP address, browser type, operating system, and device information.

• Organisational Data: Business strategies, operational data, and proprietary information.

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Use of Data

Your data is used to:

• Provide Services: Ensure the proper functioning of our AI services.

• Improve Services: Enhance and develop our offerings based on user interaction and feedback.

• Communication: Contact you with updates, news, and information about our services.

• Compliance: Ensure compliance with legal obligations.

 

Legal Basis for Processing
We process your data under the following legal bases:

• Consent: When you have given clear consent for us to process your data.

• Contract: When processing is necessary for the performance of a contract with you.

• Legal Obligation: When processing is necessary to comply with the law.

• Legitimate Interests: When processing is necessary for our legitimate interests, provided your rights and interests do not override these.

 

Data Protection
We implement comprehensive measures to protect your data, including:

• Encryption: Data is encrypted both in transit and at rest using advanced protocols.

• Access Controls: Access is restricted to authorized personnel only, based on roles and responsibilities.

• Data Segregation: Personal and organizational data is kept separate to prevent unauthorised access.

• -Monitoring and Auditing: Continuous monitoring and regular audits are conducted to detect and prevent unauthorised activities.

 

Data Retention
Our data retention practices ensure that your data is kept only for as long as necessary:

• Retention Period: Personal and organizational data is retained for the duration specified in our agreements.

•  Review and Deletion: Regular reviews are conducted, and any data that is no longer needed is securely deleted.

• Compliance: We comply with all legal and regulatory requirements governing data retention.

 

Data Removal
Individuals and organizations have the right to request the removal of their data at any time. Our practices include:

• Right to Erasure: You can request the deletion of your data by contacting our data protection team.

• Secure Deletion: Upon request, data is securely deleted from all our systems and backups.

• Confirmation of Deletion: We provide confirmation once the data removal process is complete.

• Data Processing Agreements

• All processing of data is governed by Data Processing Agreements (DPAs) that specify:

• Purpose: The specific purposes for which the data will be used.

• Protection Measures: The security measures in place to protect the data.

• Retention and Deletion: The retention period and the process for data deletion upon request.

• Rights and Obligations: The rights of individuals and organizations and the obligations of Closed AI regarding data handling.

 

Your Rights
Under GDPR, the UK Data Protection Act (DPA), the Australian Privacy Principles (APP), and the California Consumer Privacy Act (CCPA), you have the following rights:

• Access: Request access to your data.

• Rectification: Request correction of any inaccurate or incomplete data.

• Erasure: Request deletion of your data.

• Restriction: Request restriction of processing your data.

• Portability: Request transfer of your data to another service.

• Objection: Object to the processing of your data under certain conditions.Non-Discrimination: Under CCPA, you have the right to non-discrimination for exercising your privacy rights.

 

Sharing of Client Data
Closed AI will not share or sell any data in our custody. We are committed to ensuring that your data is used solely for the purposes outlined in this policy and is not shared with third parties for commercial purposes.

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Exercising Your Rights
To exercise any of these rights, please contact us using the details in section 12. We aim to respond to all requests promptly and within the legal timeframe.

 

Contact Information
For any questions or concerns regarding this policy or to request the removal of your data, please contact our Data Protection Officer at:

Email: privacy@calld.ai
 

Policy Review
This policy is reviewed regularly to ensure its effectiveness and compliance with legal and regulatory requirements. Updates to this policy will be communicated to all affected parties promptly.

By adhering to this policy, Closed AI demonstrates our commitment to the secure and responsible handling of both individual and organizational data, ensuring trust and compliance at all times.