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SUPPORTING
A DIFFERENT KIND OF CONVERSATION
Welcome to the CallD.AI Partner Support Hub
As a valued partner, we recognise the important role you play in representing and supporting the CallD.AI platform. This hub is here to ensure you’re equipped with everything you need to deliver confident, informed service to your customers.
Here you’ll find access to FAQs, help articles, and technical guidance, as well as the ability to log support tickets directly with our team.
We’re committed to helping you deliver a great experience every step of the way to enable a different kind of conversation
FAQ's
Frequently Asked Questions
Simply select one of the groupings below to reveal associated FAQ
CallD.AI's Focus Areas
How does it work ?
Getting Started & Onboarding
Voice Agent Behavior Testing
Telephony and System Integration
Security and Support
Monitoring and Reporting
Ongoing Engagement and Customisation
Submit a Request
Logging a Support Ticket
CallD.AI are here to assist you and your customers in delivering an exemplary service to theirs.
Please complete the form below with the appropriate Severity Level and we will respond accordingly
Severity Level | Severity Guide |
|---|---|
Critical | Full outage of CallD.AI Agent Solution with all agents impacted |
Urgent | Partial outage of CallD.AI Agent Solution with some agents impacted |
High | Single agent impacting problems or bugs within the CallD.AI Agent Solution |
Low | General questions, non-service impacting queries, “how to” questions |
Contact Us
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