Manage the unmanagable

Unforeseen surges in demand are almost impossible to manage and can impact your agents and their ability to delight your customers.

Deploy hundreds or potentially thousands of on demand trained resources almost immediately, then dial back to zero as the surge passes

Empathy for your people and your customers

Right sized

SurgeGuard answers emergency and unexpected surge situations, providing rapid deployment of additional resources to handle sudden increases in workload.

Delighted customers

Ensure standard response times and 24/7 support, even in times of a surge. Continue delighting customers and enhancing loyalty.

An even keel

Maintain KPI's with almost instantaneous boost in capacity

Trained in the "now"

RAG based training of surge agents enables them to be informed on specifically how to react to the incident hat caused the surge

Deliver consistent high-quality service, ensuring your customers are always taken care of, no matter the situation or the time of day.

UNDERSTAND PEAK ASSIST